Project Terms and Conditions

Note: The following are standard Terms and Conditions for Matter Marketing services. When you contract with Matter Marketing you'll be given an opportunity to review and agree to the Terms and Conditions, or suggest amendments. These Terms and Conditions are based on copywriting standards.

These project terms and conditions are part of the contract you enter into when you engage with Matter Marketing. Please read them through carefully and get in touch if you have any questions.

These Terms and Conditions apply to all work provided by: Joshua D'Souza

Trading as:  Matter Marketing


“You” is the client, its employees and agents.

“We”, “Us” and “Our” is Matter Marketing, its employees and agents.


1.1.  All quotes and proposals are valid for 15 days from submission date.

1.2.  All quotes include:

1.2.1.    Two rounds of revisions at no extra charge.

1.2.2.    One round of professional proofreading at no extra charge.

1.2.3.    Additional charges, at an hourly rate of CAD $80, will be charged for any additional revisions or proofreading outside of the proposal scope.

1.3.  You have maximum of 14 days to respond with revisions from submission of first draft.

1.4.  Additional charges, at an hourly rate of CAD $80 will be charged for any additional revisions or proofreading supplied after the 14 day revision period.

1.5.  This quote does not include (unless specifically stated):

1.5.1.    Liaison with other agents such as graphic designers or web developers.

1.5.2.    Meetings outside of those required for the initial creative brief and two rounds of revisions.

1.5.3.    Travel time for onsite meetings.


2.1.  A non-refundable deposit of 50% of the total amount quoted is required on approval of quote before work can begin.

2.2.  Where the total project fee is less than $600, the full amount may be requested on approval of quote before work can begin.

2.3.  The deposit invoice must be paid before any project work can begin.


3.1.  The final invoice will be issued 14 days after the first full draft is sent to ‘the client’ or when final sign off is given (whichever occurs first).

3.2.  Payment terms are 15 days from the date on your invoice.

3.3.  Matter Marketing reserves the right to charge you interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.

3.4.  If we engage a third party organisation to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.

3.5.  You can pay via major credit card, bank transfer, or PayPal.

3.6.  PayPal payments incur a 3% surcharge or 3.5% or potentially higher for payments from overseas.

3.7.  If your project is urgent and requires a first-draft turnaround of less than 10 working days, a rush loading of 25% may be applied. If the contract states a date earlier than 10 working days without notice of this, then there will be no rush loading charge applied. 

3.8.  Any costs additional to the Services ordered (including couriers, other media and travel costs) are in addition to the amount quoted and shall be charged to‘the Client’ as required.  These costs will be itemized separately in the invoice.

3.9.  We are liable by law for HST and Canadian clients must pay us the HST amount.


4.1.  Additional face-to-face meetings can be added to the project at your request.

4.2.  Face to face meetings will be charged at our hourly rate of CAD $80, and will include any necessary travel time. If a plane is required to travel to the meeting, then the client will incur the expense of the round-trip plane ticket, and the accommodations.

4.3.  Meetings must be cancelled at least 24 hours before – or the full charge of the meeting will be added to your final invoice. 


5.1.  Any modifications to the original project brief during the course of execution will render the provided quotation invalid.

5.2.  Additional fees/charges may be applied to cover time and expenses required to complete any new work.

5.3.  The new quote will need to be approved and revised deposit paid before work can restart.


6.1.  We endeavour to deliver all work by the agreed deadline. However circumstances beyond our control, including major illness or family emergencies may prevent us from getting work to you on time.

6.2.  We will inform you within two business days if there are any timeframe issues.

6.3.  Unless otherwise agreed you will provide information and amends to use within seven days.

6.4.  If we are unable to complete work because we have not received information from you, we will continue the project at our next opportunity. This may affect your overall timeline.


7.1.  You are asked to nominate one primary contact for all revisions and contact throughout the project.

7.2.  If you do not communicate with us for 30 days, the project will be deemed closed and any final amount owing will be billed.


8.1.  If we’ve signed a separate confidentiality agreement or Non-Disclosure agreement with you, then that agreement takes precedence.

8.2.  We won’t disclose any information that you indicate is confidential.

8.3.  You agree not to disclose any information about our pricing structure or project documents.

8.4.  Matter Marketing reserves the right to use ‘the Client’ projects for our own promotional use unless a Non-Disclosure Agreement precluding this has been signed by Joshua D'Souza.

8.5.   Matter Marketing may approach ‘the Client’ for a testimonial after the project is completed to their satisfaction, although provision of the testimonial is not obligatory.

8.6.  We reserve the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes.


9.1.  ‘The Client’ may terminate the job at any time via email.

9.2.  If ‘the Client’ terminates the job, Matter Marketing will invoice for the total stage in progress at the minimum estimated fee.

9.3.  Matter Marketing may terminate the job at any time via email.

9.4.  If Matter Marketing terminates the job, we will invoice for the total stage in progress at the minimum estimated fee.

10.        RISK

10.1.   Matter Marketing is not responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:

o   Acts of God

o   Power failure

o   Equipment failure

11.        COPYRIGHT

1.1.  You gain full copyright and intellectual property rights for any work delivered by Captivate Content Inc. when you complete the final payment.

1.2.  Until final payment is received Captivate Content Inc. retains the intellectual property for all work delivered.


12.1.  We endeavour to ensure that our work doesn’t infringe on any copyright or other right of a third party.

12.2.  We are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained; resulting from unauthorised access to, or alteration of your transmissions or data.

12.3.  You agree to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitors fees, due to materials included in any work undertaken at your request.

12.4.  All materials provided by you are assumed to be legal and accurate.

12.5.  You are responsible for checking the factual accuracy of the content for this project.

12.6.  We work hard to ensure our work is free from errors, but we don’t offer an error free guarantee. You are responsible for final approval.

12.7.  Matter Marketing takes no responsibility for the material and how it is used once you have approved the final draft.

12.8.  If you wish to make a claim about incorrect performance or breach of these Terms and Conditions you must send it, in writing, to Matter Marketing within six months of delivery.

12.9.  Any imposed liability shall be limited to resupply of information or services.

13.        OUR SERVICES

13.1. Let it be known that any of the services we provide do not ensure any conversions. 

13.2. We provide services with the aim to help your business. However, we cannot guarantee that any of our services will help lead to more brand awareness, more conversions, more customers, or help your company in general. 

13.3. If you are not satisfied with any of our services then you have the right to request up to 30% of your money back. This will be subject to actual proof as to how our services have not helped. 


These Terms and Conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. A waiver of a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions.

They shall be governed by Canadian law, and the parties hereby agree to submit themselves to the exclusive jurisdiction of Canadian Courts.